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Practice Management

Miss Suzanne Crowley (Dip PM) (BAHons) (f)

Practice/Business Manager

Suzanne is responsible for all aspects of practice business and deals with finance and strategic planning.

Mrs Fiona Spain (f)

Patient Services Manager

Fiona is responsible for the day to day running of the practice. She also handles patient complaints so do not hesitate to contact her if you have any concerns.

Mrs Sue Hughes (f)

Administration Manager

Sue is responsible for the Administration team. She also creates and administers the doctors rota.

Mrs Karen Lee (f)

Prescribing Manager

Karen is responsible for the prescribing team.

Administration

Typing and admin staff type all referrals and correspondence as dictated by the doctors to Hospital consultants and local services, send out routine health check reminders and ensure that all patient information from hospitals and local services is scanned into patient computer notes.

Reception

Reception TeamReception is normally your first point of contact with the practice. We have fifteen part-time reception staff, all of whom are trained to provide you with a friendly, efficient service. They make your appointment, take requests for and give out repeat prescriptions, and give you information about our services. Please speak to them if you have a problem and they will do their best to help - but please remember that we have limited resources so cannot always provide a solution.

Secretaries

The doctors’ secretaries have many duties including taking requests for house calls, giving out test results, and arranging hospital transport. Should you need advice from your doctor you are likely to be put through to the secretary initially, also you can use the E-consult on our home page. For non-urgent requests please call between 11:00 and 16:00; house calls should be requested between 08:30 and midday where possible.

You contact the secretaries between 8.30am-4pm

Sam Firth books all medicals you can contact her by email - sam.firth@nhs.net

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