We offer an e-Consult service which is often the most convenient way to get the help that you need.  When you use the e-Consult service, you will be offered a range of options including advice, self-help or the ability to get GP advice and treatment.  You will receive a response by the end of the following working day.

E-Consults are available 08:00am to 14:00pm Monday to Friday.

E-Consults are not available from Friday 18:30pm until Monday morning 08:00am.  

Click on the image above to access the system.

If you wish to consult a Health Care Practitioner, please use the NHS A-Z below to advise you on the most appropriate person to contact

Health A to Z - NHS (www.nhs.uk)

- GP telephone appointments are available online and by phoning reception on (01329) 823456

- All GP appointments are phone appointments initially and a face to face assessment will be arranged with the Doctor if required

- Telephone appointments are released midweek for the following week’s clinics

- When booking the appointment, the receptionist will ask you the nature of your problem for signposting reasons

We offer a number of clinics and services in the treatment room with our Nurses and HCA’s (Health Care Assistant) as well as appointments with our Social Prescriber and MSK practitioner (links to services under 'Practice Services' section of the website)

To make an appointment please phone reception by calling (01329) 823456 or book online

We do have available appointments 08:00am to 18:00pm Monday to Friday and on Saturday mornings.

We run a daily triage service where a health professional will call you back about urgent problems

Health Professionals involved in running the triage service include GP’s, Nurse Practitioners and Paramedics.

Please call reception to arrange a call back if you think your problem is urgent by calling (01329) 823456 between 08:00am and 18:00pm Monday to Friday.

If you want to cancel an appointment please phone the Surgery during opening hours or email us at  hiowicb-hsi.centrepractice@nhs.net telling us when the appointment is and who it is with.
 

You can also cancel your appointment via the NHS App/Patient access.

It helps us if you can give us as much notice as you can so we can offer the appointment to someone else

Help with your appointment if you are late

If you need help with your appointment

Please tell us:

• If you need an interpreter
• If you have any other access or communication needs

If you are Late

Please attend your appointment on time, if you are late you may not be seen and will have to rebook your appointment

Home visits are only made to patients who are permanently or temporarily housebound.

If you require a home visit, please phone the secretaries on (01329) 820515 before 11:00am. You will then receive a call from a Health Care professional to discuss the request. 

SurgeryPod - helping us to help you take greater control over your health

Your Key questions answered:

Want to take greater control over your health?

To give you more quality face-to-face time with your doctor, and help you avoid appointment timeswhich may not be convenient, we are delighted to have invested in innovative technology called SurgeryPod - wgich you can find in our waiting area.  This newly installed equipment gives you greater control and flexibility over your health as well as allowing our medical staff to use their expertise more efficiently.  Her are our answeres to some key questions.

1) What is a SurgeryPod?

SurgeryPod is a secure computer system which accurately records your patient data and takes readings, such as weight and blood pressure measurements.  It is not a replacement for your doctor or nurse but an additional resourse for our Practice to give you most appropriate attention when you need it - and sometime faster than we could before.

2) Why do we have it?

We want to give greater freedom and opportunity to monitor your health without having to wait after booking an appointment.

3) What are the benefits to me as a patient?

SurgeryPod enables you  - without clinical supervision - to performyour own checks such as blood pressure, weight, smoking status and alcohol usage, and your information is instantaneosly - and securely updated into your records and can be immediately viewed by the doctors and nurses.  You can perform these simple checks at your own convenience, without making an appointment during our opening hours.  This means that when you start your face-to-face consultation, your doctor will already have this key information giving you more time to discuss your health.  You no longer need to arrange appointments or attend at inconvenient times for simple checks.  These can be done when it suits you.  For example, you may wish to do your blood pressure before you see the doctor or nurse, or you can come in anytime to use it.

4) What can you do on the SurgeryPod?

You can:

• Take your blood pressure
• Take your weight and calculate your BMI
• Enter information regarding your lifestyle such as smoking, alcohol, exercise and diet

5) How does it work?

You simply interact with a touchscreen computer to guide you through the process.  After you enter your name and date of birth you follow the easy step-bystep instructions.  Here is the typical process you will go through before your GP apointment.

• Enter your name and Date of Birth
• Select 'Standard Checks'
• Follow the onscreen instructions

After you complete the session your results are automatically saved on your patient records.

6) Who can use it?

Every patient.  You don't have to use SurgeryPod - but regardless of your technical knowledge, you will easily be able to use it and it will allow us to keep better track of your latest readings.  If you do have difficulty, a member of the reception team would be happy to help you - but please be patient if they are on the phone or talking to other patients.