If you are requesting an E-consult after 5pm - 6:30pm Monday to Friday, please use the link further down in the 'to request a routine GP appointment.' Please ensure that you complete this form before 6:15pm to allow time for the clinician to review, otherwise the response may be delayed as the surgery closes at 6:30pm.

 https://econsult.net/nhs-patients/how-to-use-econsult

The Centre Practice is now offering patients the option to Self-refer to local pharmacies for Minor Illnesses, these include: 

• Cold or Flu symptoms

• Sore throat

• Cough

• Diarrhoea

• Skin / Rash issues

• Hay Fever

Pharmacists are qualified healthcare professionals and can offer clinical advice and medicines for all sorts of minor ailments, with a same day consultation at a time that suits you.

The referral process is secure and easy to access. Please complete the digital triage on the link below to see if your condition is appropriate for self referral

https://www.patienttriage.co.uk/centre-practice?serviceId=b33c1f59-66fb-410b-aa6d-f42674d334f8

(Please note: If you self-refer on a weekend, your referral will not be seen until the next working day) 

If you wish to consult a Health Care Practitioner, please use the NHS A-Z below to advise you on the most appropriate person to contact

Health A to Z - NHS (www.nhs.uk)

Please now use the e-consult service for all medical matters that you think need a GP appointment. 

If you have not used econsult before the following link has a users guide and a video showing you how to use econsult - click on the link:

https://econsult.net/nhs-patients/how-to-use-econsult

We will read all e-consults and allocate time with an appropriate clinician - GP or NP to deal with them. You will receive a response by your preferred method if possible. 

If you do not provide enough information in the e-consult we may ask you to submit another one. E-consult will be available from 08:00 - 17:00 daily from 5th January 2026. 

If you are trying to submit an E-consult after 17:00 - 18:30, then please use the form below to do so if you feel you need to at that time of day. PLEASE DO NOT USE THIS FORM AS A REGULAR E-CONSULT - ONLY USE BETWEEN THE HOURS OF 17:00 AND 18:30 MONDAY TO FRIDAY. Please ensure that you complete the form before 6:15pm to  allow time for the clinician to review, otherwise the response may be delayed as the surgery closes at 6:30pm.

http://w.pfrms.co/jom0t9c3

If you're unable to fill out an E-Consult, you can get someone to do this on your behalf.

PLEASE NOTE: All Nurse, Healthcare Assistant and blood test appointments can still be booked via the telephone (see below).

We offer a number of clinics and services in the treatment room with our Nurses and HCA’s (Health Care Assistant) as well as appointments with our Social Prescriber and MSK practitioner (links to services under 'Practice Services' section of the website)

To make an appointment please phone reception by calling (01329) 823456 or book online - this applies to all Nurse, Health care Assistant and blood test appointments.

We do have available appointments 08:00am to 18:00pm Monday to Friday and on Saturday mornings.

We run a daily urgent care service for urgent problems. This runs throughout the working day and a health professional will call you back to discuss your concerns.

This service is run by our 3 Nurse Practitioners who have advanced training in triage and in assessing and seeing urgent problems and is supported by the Duty GP. 

As from Monday 5th January 2026, we will be switching to a total triage E-Consult service. If you're unable to fill out an E-Consult, you can get someone to do this on your behalf.

Please use the e-consult service to access urgent care - we will prioritise urgent problems to the urgent care service as they arrive via e-consult.

If you want to cancel an appointment please phone the Surgery during opening hours or email us at  hiowicb-hsi.centrepractice@nhs.net telling us when the appointment is and who it is with.
 

You can also cancel your appointment via the NHS App/Patient access.

It helps us if you can give us as much notice as you can so we can offer the appointment to someone else

Help with your appointment if you are late

If you need help with your appointment

Please tell us:

• If you need an interpreter
• If you have any other access or communication needs

If you are Late

Please attend your appointment on time, if you are late you may not be seen and will have to rebook your appointment

Home visits are only made to patients who are permanently or temporarily housebound.

If you require a home visit, please phone the secretaries on (01329) 820515 before 11:00am. You will then receive a call from a Health Care professional to discuss the request. 

Why have you stopped offering GP Telephone appointments? 

Our NHS contract requires us to offer on line access all the time during working hours. In order to provide this safely, we have had to change the way we work. This means that we have taken the tough decision to move to using on line access for all of our appointments. You may well still end up with a telephone appointment or being invited in to be examined once the GP team have read your econsult.

Can I book a Nurse appointment, HCA appointment or Blood test appointment by ringing reception?

Yes you can still book all of these via reception.

I don’t have NHS App – how can I do an econsult?

You can use econsult through NHS App or on line through our website: Appointments - Fareham Centre Practice. You don’t need any log information – just your name and date of birth. You can only use econsult if you have registered with Centre Practice.

I have completed and submitted an econsult – now what?

The GP team will view your econsult on the day it arrives. One of the team will Triage your econsult and decide how your problem should be dealt with.

We do not have funding for additional GPs to provide more appointments.

We hope to ensure those patients who truly require an appointment or to be seen face to face are seen by the appropriate clinician as soon as possible.

It may be that your problem can safely be managed by sending you information, advice or signposting to another service.

If you need an examination please be prepared to come in to be assessed.

When you submit your econsult you will be informed of the timescale for it being dealt with by econsult, we hope to adhere to that recommendation.

How can I get a GP appointment if I cannot use the internet?

Anyone can complete an econsult for you – ask a relative, carer  or friend to help. Alternatively our reception team can complete a short econsult on your behalf – they have been trained to do this. Ring reception and tell them you are unable to access econsult yourself, the receptionist will ask you the questions and type in your answers. This will mean longer calls with receptionists so it is very important that those who can, use econsult for themselves. If you come to reception a receptionist can talk you through an econsult there and complete one on your behalf – if you choose to do this, you should be aware that we have a public reception area and at the moment we will find it very difficult to find a confidential space to go through the form with you.

Why have you stopped Urgent Care Triage via phone calls to reception?

Our NHS contract requires us to offer on line access all the time during working hours. In order to provide this safely, we have had to change the way we work. This means that we have taken the tough decision to move to using on line access for all of our appointments – this includes our Urgent Care Triage service – the service will operate in the same way as before and you should continue to receive prompt care from us when your problem is Urgent.

I prefer to see a GP face to face – why can’t I just book an appointment?

Our NHS contract requires us to have on line access available to our patients during working hours. We expect this to generate a greater volume of appointment requests than ever before. We do not have funding for additional GPs to provide more appointments. We intend to triage all econsult forms submitted and aim to ensure that those patients who truly require an appointment or to be seen face to face are seen by the appropriate clinician as soon as possible.

You will be invited in to be seen face to face if the clinician feels you need to be seen in person. If consulting face to face is your preference, please state this on your eConsult – we will take this into consideration.

Why can’t I choose which GP I consult with?

econsult will ask you if you have a preferred person to deal with your problem – if you have a regular preferred GP then make sure you include that information when you complete your econsult. If we have availability we will try and match you with the right person to give you continuity of care.

Why is econsult not available after 5pm?

For reasons of patient safety, we aim to deal with all the econsults received by triaging them on the day they arrive. In order to do this safely we need the time to do this. We have an alternative on line form you can complete after 5 pm if you feel you cannot wait until 0800 the next working day to contact us. The aim of the alternative form is a safety net and if you get through it that means your problem can safely wait to be viewed by the GP team on the next working day, otherwise you will be signposted to appropriate same day services for your urgent problem.

I just need a prescription – do I have to use econsult?

You can request a repeat prescription using NHS App or you can email hiowicb-hsi.centrepracticescripts@nhs.net with your request. If you want a medication that has never been prescribed for you before or you think you need antibiotics please complete an econsult.